Guest Service Supervisor

Lead Front Desk Attendants to maintain a clean, well-presented facility and oversee daily operations in amusement areas. Train, coach, and motivate Porters to deliver top-tier service while managing inventory, supplies, and equipment issues. Respond quickly to guest needs, safety incidents, or operational challenges with professionalism, ensuring compliance with Service Standards. Complete shift reports, handle cash or vouchers accurately, and partner with leadership on promotions and special events. Communicate effectively with guests and team members via phone, POS, and PA systems. Requires high school diploma, two years of guest service experience, and one year in a supervisory role. Weekend and holiday availability are essential for this fast-paced environment.