Guest Service Supervisor
On-site · Huntersville, North Carolina, United States
Job Summary
Lead and support the front desk team; keep the front-of-house clean, organized, and guest-ready; oversee lanes, arcade, and attractions throughout the day; help schedule staff and cover events; train and coach front desk staff and porters; answer guest questions in person and over the phone; jump in to solve problems and keep the fun flowing; operate the POS system and handle transactions; make announcements, promote specials, and hype up the energy; complete opening and closing duties; watch for safety issues, respond to incidents, and complete reports; help with equipment checks, supplies, vending, and anything needed to keep the place moving.
Required Qualifications
- A high school diploma or equivalent
- Two years of guest service experience
- One to two years of supervisory or lead experience
- Strong communication, confidence, and organization
- Thrives in a busy, loud, high-energy environment
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