Guest Service Supervisor

Lead and support Front Desk Attendants to maintain a clean, well-presented facility and lively atmosphere. Oversee daily operations in amusement areas, manage team scheduling, and train staff to deliver top-tier service. Partner with the General Manager on promotions and special events while communicating effectively with guests and leadership via POS and PA systems. Monitor inventory, address equipment issues promptly, and respond quickly to guest needs or safety incidents with professionalism. Complete shift reports and handle cash or vouchers accurately. Requires a high school diploma, two years of guest service experience, and one year in a supervisory role. Weekend and holiday availability are necessary for this fast-paced, people-focused environment.