Guest Service Supervisor
On-siteKearney, Nebraska, United States
Job Summary
Supervise and support Front Desk Agents during shifts while leading by example to ensure friendly, professional guest service. Oversee check-in and check-out processes, coordinate with housekeeping for room availability, and monitor reservations, extensions, and guest accounts. Train and coach agents on company procedures, resolve guest concerns and complaints professionally, and ensure accurate credit-card transactions and paperwork. Review daily reports, maintain a clean front-desk area, and communicate issues to managers. Assist the General Manager with scheduling, training, and performance reviews. Work a flexible schedule including mornings, evenings, weekends, holidays, and occasional audit shifts.
Required Qualifications
- Previous hotel or motel front-desk and supervisory experience
- High school diploma or equivalent
- Available to work rotating day, evening and an occasional audit shift
- Must have some supervisory and hotel or motel front desk experience
Desired Qualifications
- Excellent customer service and communication skills
- Professional, friendly, and dependable attitude
- Ability to remain calm and professional when dealing with difficult situations
- Good computer skills and the ability to learn hotel reservation/front-desk systems
- Strong attention to detail when handling reservations, payments, and guest accounts
- Ability to train and motivate employees
- Ability to work independently and make good decisions when management is not immediately available
- Ability to work a flexible schedule, including mornings, evenings, weekends, holidays, and an occasional audit shift
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