Guest Service Supervisor
$16,500–$19,500 year
On-site · Billerica, Massachusetts, United States
Job Summary
The Guest Service Supervisor (GSS) is tasked with supervising staff and ensuring they adhere to management's directives, fostering an enjoyable shopping experience for guests. Key responsibilities include coaching employees, managing cash processes, maintaining store cleanliness, and addressing guest inquiries and complaints. This position requires a High School Diploma or equivalent, and candidates must possess strong supervisory skills, customer service experience, and the ability to perform physical tasks. Flexible working hours are required.
Required Qualifications
- Supervisory experience
- Customer service skills
- Ability to perform physical tasks including lifting up to 25 lbs.
- Ability to access all store areas including selling floor, stock area, and register area
Desired Qualifications
- Efficient and organized
- Ability to work flexible hours
- Reliable transportation
Additional Requirements
- Must be at least 18 years of age
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