Guest Service Supervisor
$31,200–$37,440 year
On-site · Maryland Heights, Missouri, United States
Maryland Heights, Missouri, United StatesOn-siteFull Time$31,200–$37,440 yearMid LevelHigh School Or EquivalentUnknown
Type
Full Time
Level
Mid Level
Education
High School Or Equivalent
Company size
Unknown
Job Summary
Oversee front desk operations as Guest Service Supervisor, greet guests, assist with check-in and check-out, and supervise front desk staff to ensure exceptional customer service. Respond to guest concerns, coordinate with other hotel departments to ensure guest satisfaction, anticipate guest needs, maintain accurate records of registration and payment information, and uphold high standards of cleanliness, sanitation, safety, and conduct.
Required Qualifications
- High school diploma/GED required
- Familiarity with hospitality industry standards
- Knowledge of front desk operations and procedures
- Proficient in English; knowledge of other languages is a plus
- Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
- Ability to demonstrate genuine care for customers and employees
- Ability to work in a fast-paced environment
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.