Guest Service Specialist
$1,040,000–$1,040,000 year
On-siteMetairie, Louisiana, United States
Job Summary
Manage frontend guest flow and efficiency by directing cashiers to minimize backups and deliver frictionless checkout experiences. Educate guests and team members on products, services, and complete meal solutions while maintaining sanitation at the front end and guest restrooms. Execute cash office procedures including management of cash, keys, and the safe, and support digital fulfillment orders to ensure speed and brand adherence. Direct the guest service team as scheduled to uphold operational standards and minimize product loss through inventory management. Work a flexible schedule including weekends, days, evenings, and holidays.
Required Qualifications
- 2+ years of experience in retail, grocery, restaurant, or hospitality operations
- Strong attention to detail with organizational skills, ability to multitask, and work at a fast pace
- Must be at least 18 years of age
- Willingness to work a flexible schedule, including weekends, days, evenings, and holidays
- Ability to lift, push, or pull up to 50 pounds by oneself
- Ability to use tools and equipment: knives, ladders, stepstools, box cutters, pallet jacks, and other equipment
- Required to spend long periods of time on their feet and stand or walk without a break (for up to 4 hours or as required by law)
- Required to wear an approved hat, hair net, and/or beard guard, and personal protective equipment
Desired Qualifications
- High school diploma or equivalent
- Retail, culinary, and/or grocery experience
- Experience with electronic shelf label systems, inventory management technology, or AI-enabled retail tools
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