Guest Service Specialist
On-siteBig Sky, Montana, United States
Job Summary
Assist guests with season passes, day tickets, and multi-day lift tickets while operating a point-of-sale system across four office locations. Understand criteria for all lift access products including BSR Passes, Mountain Collective, and Ikon, then balance daily sales against receipts. Meet, greet, and resolve issues for guests before, during, and after ski days by providing support on sports products, rentals, terrain, restaurants, and events. Quickly assess and resolve lift ticket problems while staying familiar with daily snow and grooming reports. Periodically assist with Basecamp activity booking or outdoor staff responsibilities. Indoor coverage is approximately 90%, with outdoor time around 10%.
Required Qualifications
- Excellent guest service
- basic computer skills
- flexibility in a workplace (that is greatly affected by the outdoor environment)
- the ability to learn quickly
- work independently
- willingness to learn
- Riding (Green slopes) may be required on any workday
Desired Qualifications
- Prior resort and POS experience
- Skiing/snowboarding experience
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