GUEST SERVICE REPRESENTATIVE
$33,280–$35,360 year
On-siteFort Lauderdale, Florida, United States
Job Summary
Greet guests and provide friendly, helpful service while assisting with check ins, check outs, room assignments, and reservations. Answer guest questions and resolve issues promptly by operating the front desk system to process payments and handle guest requests. Communicate with housekeeping and other departments to ensure smooth front desk operations and maintain the front desk area in a clean and organized manner. Provide local information and general hotel assistance, escalating concerns when needed. Work flexible shifts including holidays and weekends in a supportive team environment focused on creating memorable stays.
Required Qualifications
- Strong customer service and communication skills
- Friendly, positive, and professional presence
- Comfortable using computers and hotel systems
- Dependable, organized, and able to multitask
- Flexible to work any shifts including holidays and weekends
Desired Qualifications
- Prior hotel or customer service experience
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.