GUEST SERVICE REPRESENTATIVE
$27,040–$27,560 year
On-siteShreveport, Louisiana, United States
Job Summary
Greet guests and provide friendly, helpful service while assisting with check-ins, check-outs, room assignments, and reservations. Answer guest questions, resolve issues promptly, and operate the front desk system to process payments. Communicate with housekeeping and other departments to maintain smooth front desk operations, handle guest requests, and escalate concerns when needed. Maintain the front desk area in a clean and organized manner and provide local information and general hotel assistance. Work flexible shifts including holidays and weekends to support an exceptional guest experience within a supportive team environment.
Required Qualifications
- Strong customer service and communication skills
- Friendly, positive, and professional presence
- Comfortable using computers and hotel systems
- Dependable, organized, and able to multitask
- Flexible to work any shifts including holidays and weekends
Desired Qualifications
- Prior hotel or customer service experience
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