Guest Service Representative
On-siteBoulder, Colorado, United States
Job Summary
Greet, register, and process transactions for hotel guests while managing front desk operations, reservations, and retail sales. Handle guest inquiries, resolve complaints, and maintain accurate records for cash flows and property walks. Promote the brand loyalty program, restock market inventory, and ensure the cleanliness of the lobby and surrounding areas. Assist with continental breakfast, laundry, and shuttle driving during downtime. Work varying schedules including nights, weekends, and holidays to meet business needs. Communicate maintenance issues to housekeeping and follow company policies to uphold professional standards.
Required Qualifications
- Knowledge of front desk operations and procedures
- Guest services and hotel services
- Proficiently speak, read, write, and comprehend the English language
- Ability to speak other languages in a multicultural work environment
- Proficient computer skills
- Knowledge of MS Office products
- Knowledge of brand operating systems
- High school graduate level mathematical aptitude
- Knowledge of standard cash handling procedures
- Knowledge of computerized cash register systems
- Ability to access and accurately input information using a moderately complex computer system
- Ability to observe and detect signs of emergency situations
- Ability to work in fast paced environment
- Ability to prioritize, organize, and manage multiple tasks
- Guest Service Representatives will be required to work varying schedules
- Attendance at all scheduled brand and job specific training sessions and meetings
- May require nights, weekends, and holidays
- Consistent attendance in accordance to the standards set forth by Converge Hospitality
Desired Qualifications
- Ability to speak other languages in a multicultural work environment can be extremely helpful
- Possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems preferred
- Create sense of urgency in matters that will impact the success of the business
- Demonstrate genuine care for customers and employees
- Comfortable conversing with individuals from a variety of backgrounds and at all organizational levels
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