Guest Service Representative
On-site · Louisville, Kentucky, United States
Louisville, Kentucky, United StatesOn-siteFull TimeMid LevelHigh School Or EquivalentEnterprise
Type
Full Time
Level
Mid Level
Education
High School Or Equivalent
Company size
Enterprise
Job Summary
Greet guests and perform check-in/out; manage cash and credit card procedures; update housekeeping room status; balance daily activity and perform cashier shift changes; promote hotel amenities and promotions to guests; respond promptly to inquiries or complaints with hospitable, accommodating service; document incidents; flexible to work evenings, weekends, and holidays; strong knowledge of local area and hotel operations.
Required Qualifications
- High School diploma or GED preferred
- One year hospitality experience required
- Customer service experience required
- Experience handling cash and credit card procedures
- Knowledge of hotel layout, amenities, procedures, and local area knowledge
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