Guest Service Representative
$31,200–$33,696 year
On-site · Rockford, Illinois, United States
Job Summary
Guest Service Representative at Tricoci University serves as the vital link between guests and Educational services, greeting guests and students, handling phone inquiries, scheduling beauty-treatment appointments, maintaining records of interactions, addressing guest concerns, and collaborating with team members to enhance the guest experience. The role requires strong communication, organizational, and multitasking skills, proficiency with Microsoft Office and familiarity with CRM software, and a flexible schedule including weekdays, evenings, and weekends. The position offers opportunities for growth, employee discounts, and a supportive work environment.
Required Qualifications
- High school diploma or equivalent
- Previous experience in customer service or guest relations is preferred
- Availability for flexible scheduling, including weekdays, evenings, and weekends
- Proficiency in Microsoft Office Suite; experience with CRM software is a plus
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