Guest Service Representative (Part Time)
On-siteSheboygan, Wisconsin, United States
EXPIREDSheboygan, Wisconsin, United StatesOn-sitePart TimeLarge
Part TimeLarge
Job Summary
Provide helpful service by greeting guests, answering questions, and addressing concerns at the front desk. Lead by example by reinforcing company culture and guiding associates in daily operations. Oversee department activities by monitoring compliance, maintaining cleanliness, and managing checkout lane flow. Support the team by directing guests, handling overrides, and adjusting schedules based on sales and traffic. Optimize staffing levels by calling in additional members and ensuring timely attendance. Communicate with shift managers regarding assistance needs and track attendance using the GSR Shift Report.
Required Qualifications
- Ability to stand in place for long periods of time
- Ability to walk in the store
- Ability to bend, stoop and kneel regularly
- Fine finger and broad manual dexterity
- Eye-hand-foot coordination to operate equipment
- Physical ability to stand for extended periods
- Ability to move/handle boxes of merchandise and fixtures throughout the store
- Ability to lift
- Ability to work varied hours/days, including nights, weekends, and holidays, as needed
- Ability to work mornings, afternoons, evenings, weekends, and holidays within the individual's availability
Desired Qualifications
- Passion for customer service
- Ability to create a welcoming environment for guests
- Thrive in a hospitality setting
- Ability to provide friendly, efficient service
- Excellent communication and interpersonal skills
- Ability to manage and inspire a team in a fast-paced environment
- Proven ability to resolve guest concerns using effective communication and professionalism
- Capability to juggle multiple priorities and adjust schedules as needed to meet business demands
- Commitment to mentoring others and fostering a collaborative team environment
- Front desk agent skills
- Leadership skills
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