Guest Service Representative (Part Time)
On-sitePortage, Wisconsin, United States
EXPIREDPortage, Wisconsin, United StatesOn-sitePart TimeLarge
Part TimeLarge
Job Summary
Provide helpful service by greeting guests, answering questions, and addressing concerns with professionalism. Lead by example by reinforcing company culture and guiding associates in daily operations. Oversee department activities by monitoring compliance, maintaining cleanliness, and managing checkout lane flow. Support the team by directing guests, handling overrides, and adjusting schedules based on sales and traffic. Monitor staffing levels by calling in additional members and ensuring timely attendance. Track attendance using shift reports and communicate absences to shift managers.
Required Qualifications
- Excellent communication and interpersonal skills
- Ability to manage and inspire a team in a fast-paced environment
- Proven ability to resolve guest concerns using effective communication and professionalism
- Capability to juggle multiple priorities and adjust schedules as needed to meet business demands
- Commitment to mentoring others and fostering a collaborative team environment
- Ability to stand in place for long periods of time
- Ability to walk in the store
- Ability to bend, stoop and kneel regularly
- Fine finger and broad manual dexterity
- Eye-hand-foot coordination to operate equipment
- Physical ability to stand for extended periods
- Ability to move/handle boxes of merchandise and fixtures throughout the store
- Ability to lift
- Ability to work varied hours/days, including nights, weekends, and holidays, as needed
Desired Qualifications
- Customer service skills
- Hospitality skills
- Front desk agent skills
- Leadership skills
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