Guest Service Representative (Part Time)
On-siteMadison, Wisconsin, United States
Job Summary
Provide excellent guest service by greeting guests, answering questions, addressing concerns, and managing checkout lanes during busy periods. Monitor Guest Service activity, ensure team compliance with procedures, and maintain department cleanliness. Lead by example by guiding associates in daily operations and utilizing leadership tools for evaluations and coaching. Optimize scheduling based on sales and traffic while managing staff coverage and labor law compliance for minor employees. Track attendance and communicate shifts via the GSR Shift Report. This part-time role supports Festival Foods' mission of exceptional service across Wisconsin supermarkets.
Required Qualifications
- Excellent communication and interpersonal skills
- Ability to manage and inspire a team in a fast-paced environment
- Proven ability to resolve guest concerns using effective communication and professionalism
- Capability to juggle multiple priorities and adjust schedules as needed to meet business demands
- Commitment to mentoring others and fostering a collaborative team environment
- Ability to stand in place for long periods of time
- Ability to walk in the store
- Ability to bend, stoop and kneel regularly
- Fine finger and broad manual dexterity
- Eye-hand-foot coordination to operate equipment
- Physical ability to stand for extended periods
- Ability to move/handle boxes of merchandise and fixtures throughout the store
- Ability to lift
- Ability to work varied hours/days, including nights, weekends, and holidays, as needed
Desired Qualifications
- Customer service skills
- Hospitality skills
- Front desk agent skills
- Leadership skills
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