Guest Service Representative (Part Time)
On-siteMadison, Wisconsin, United States
Madison, Wisconsin, United StatesOn-sitePart TimeLarge
Part TimeLarge
Job Summary
Provide helpful guest service by greeting visitors, answering questions, and managing checkout lanes. Lead the Guest Service team by reinforcing culture, utilizing evaluation tools, and overseeing daily operations. Monitor activity, maintain department cleanliness, and adjust schedules based on sales and traffic to ensure 100% productivity. Manage lane flow, track attendance, and enforce labor laws for minor employees while maintaining staffing levels. Communicate with shift managers and handle overrides as needed. Work part-time hours including mornings, evenings, weekends, and holidays.
Required Qualifications
- Excellent communication and interpersonal skills
- Ability to manage and inspire a team in a fast-paced environment
- Proven ability to resolve guest concerns using effective communication and professionalism
- Capability to juggle multiple priorities and adjust schedules as needed to meet business demands
- Commitment to mentoring others and fostering a collaborative team environment
- Ability to stand in place for long periods of time
- Ability to walk in the store
- Ability to bend, stoop and kneel regularly
- Fine finger and broad manual dexterity
- Eye-hand-foot coordination to operate equipment
- Physical ability to stand for extended periods
- Ability to move/handle boxes of merchandise and fixtures throughout the store
- Ability to lift
- Ability to work varied hours/days, including nights, weekends, and holidays, as needed
Desired Qualifications
- Customer service skills
- Hospitality skills
- Front desk agent skills
- Leadership skills
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