Guest Service Representative

Greet guests upon arrival and ensure a smooth check-in process; provide information about the hotel's amenities, services, and local attractions; respond promptly to guest inquiries via phone, email, or in person; handle reservations, cancellations, and modifications accurately and efficiently; process payments and maintain accurate records of guest transactions; address guest concerns and resolve issues promptly to ensure satisfaction; coordinate with other departments to fulfill guest requests and preferences; maintain a clean and organized front desk area; assist with luggage handling and transportation arrangements as needed; uphold company policies and procedures to ensure safety and security of guests and their belongings; collaborate with housekeeping to ensure rooms are ready for occupancy; provide exceptional customer service to enhance the guest experience; stay informed about hospitality industry developments and participate in required training programs.