Guest Service Representative
On-siteLafayette, Louisiana, United States
Job Summary
Greet and register guests, provide room assignments, and maintain guest privacy while accommodating special requests. Execute selling strategies to enhance hotel revenue by promoting services, amenities, and repeat business through targeted recommendations. Manage front office operations by acting as Manager on Duty, responding immediately to guest requests, and ensuring cash, check, and miscellaneous departments are balanced at shift end. Communicate with housekeeping and other departments regarding special requests, late check-outs, and special needs. Verify credit card validity, maintain stock and cleanliness in the lobby and dining area, and utilize the property management system to post charges and compute bills. Follow emergency procedures and safety standards while reporting hazardous conditions or unusual occurrences to management.
Required Qualifications
- High school diploma or equivalent of same
- Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted
- Must be able to stand for eight hours, bend, stretch, reach
- Must be able to see and hear
- Must be able to communicate with other associates and/or guests
- Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change
- Proficient in written and verbal English
- Problem solving and conflict resolution skills
- Multi task, remain associate and guest service centric
- Have a thorough working knowledge of emergency procedures
- Maintain certification from a responsible
- Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating
- Character traits of honesty and trustworthiness are essential to this position and must be displayed at all times
- Per company policy, potential associates must pass appropriate security clearances
- Must be able to stand, walking for long periods of time while maintaining a friendly professional image
- May be required to work any day/shift, including weekends
- Physical presence at the hotel and is not conducive of telecommuting or remote work
Desired Qualifications
- Experience in service, sales, telesales or guest relations type of industry preferred
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