Guest Service Representative
$36,400–$36,400 year
On-siteMilwaukee, Wisconsin, United States
Milwaukee, Wisconsin, United StatesOn-sitePart Time$36,400–$36,400 yearMedium
Part TimeMedium
Job Summary
Welcome guests, scan tickets, direct seating, and manage access control at arena events. Greet guests with an energetic demeanor, answer questions, resolve conflicts, and assist those with mobility needs. Monitor guest behavior, enforce the Guest Code of Conduct, and operate elevators safely. Perform pre- and post-event setup, collect lost items, and distribute event prizes. Work flexible shifts including weekends and holidays, standing for entire shifts in loud, crowded environments. Union representation by MASH.
Required Qualifications
- 18 years or older
- Ability to stand for an entire shift
- Ability to walk throughout venue, up and down stairs, and on uneven surfaces, and ramps
- Ability to bend, work in high elevations (all levels of the arena) and enclosed spaces (including elevators)
- Be comfortable in large crowds
- Noise levels in the work environment are frequently loud
- Be able to work both indoors and outdoors; may be exposed to all weather conditions, including extreme heat and cold
- Be available to work at least 60% of scheduled Bucks, Fiserv Forum and Deer District events each month
- Work a flexible schedule (variety of shifts) to include weekends and evenings and some holidays
- Some overtime may be required
- Maintain a neat, professional appearance as outlined by the Milwaukee Bucks and Fiserv Forum team member handbook
- Ability to memorize the layout of the Fiserv Forum and Deer District (seating sections, restroom and concession stand locations, attractions, etc.) in order to best assist guests
- Ability to exercise sound, objective judgment to diffuse volatile and confrontational situations
- Ability to remain calm and focused in a fast-paced, high-attendance environment with diverse guest demographics
- Excellent customer service and communication skills
- All offers for employment with the Milwaukee Bucks are contingent upon the candidate having successfully completed a criminal background check
Desired Qualifications
- At least 2 years of customer service experience
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