Guest Service Representative
$36,400–$36,400 year
On-siteMilwaukee, Wisconsin, United States
Job Summary
Welcome guests to the arena or event with an energetic and courteous attitude, greet and direct them to their seats, and bid farewell at the event's conclusion. Scan tickets using mobile technology, check credentials for premium areas, and provide directions and information to answer event-related questions. Monitor guest behavior inside assigned seating areas to prevent or quickly respond to potential issues, and assist supervisory staff in deescalating guest issues when necessary. Operate elevators to transport guests, ensure safe escalator use, and offer priority access to guests using mobility devices. Occasionally assist with pre-event setup and post-event cleanup, while maintaining a positive demeanor in a fast-paced environment.
Required Qualifications
- 18 years or older
- Excellent customer service and communication skills
- Ability to remain calm and focused in a fast-paced, high-attendance environment with diverse guest demographics
- Ability to exercise sound, objective judgment to diffuse volatile and confrontational situations
- Ability to memorize the layout of the Fiserv Forum and Deer District (seating sections, restroom and concession stand locations, attractions, etc.) in order to best assist guests
- Maintain a neat, professional appearance as outlined by the Milwaukee Bucks and Fiserv Forum team member handbook
- Be available to work at least 60% of scheduled Bucks, Fiserv Forum and Deer District events each month
- Work a flexible schedule (variety of shifts) to include weekends and evenings and some holidays. Some overtime may be required
- Ability to stand for an entire shift
- Ability to walk throughout venue, up and down stairs, and on uneven surfaces, and ramps
- Ability to bend, work in high elevations (all levels of the arena) and enclosed spaces (including elevators)
- Be comfortable in large crowds. Noise levels in the work environment are frequently loud
- Be able to work both indoors and outdoors; may be exposed to all weather conditions, including extreme heat and cold
- Successfully completed a criminal background check
Desired Qualifications
- At least 2 years of customer service experience
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