Guest Service Representative
On-siteLargo, Maryland, United States
EXPIREDLargo, Maryland, United StatesOn-siteFull Time
Full Time
Job Summary
Greet guests, perform check-in/out procedures, and explain hotel amenities and promotional items during conversations. Check house counts to determine available rooms, review credit limit exceptions, and clear checkouts or extend stays as needed. Update housekeeping room statuses, balance departments from daily activity reports, and perform cashier shift changes. Respond promptly to guest inquiries or complaints by offering alternate solutions and document any accidents by completing the accident report form. Follow all cash and credit card procedures required by hotel and brand standards.
Required Qualifications
- One year hospitality experience
- Customer service experience
- Experience handling cash and credit card procedures
- Ability and flexibility to work various shifts including evenings, weekends, and holidays
Desired Qualifications
- High School diploma or GED preferred
- Knowledge of the hotel layout, all amenities offered, and all procedures & organization
- Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions
- Attention to detail
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