Guest Service Representative
On-siteOrono, Maine, United States
Job Summary
Greet guests upon arrival, manage check-ins and check-outs, and handle reservations, cancellations, and modifications. Respond promptly to inquiries via phone, email, or in person while processing payments and maintaining accurate transaction records. Address guest concerns, coordinate with housekeeping and other departments to fulfill requests, and assist with luggage handling. Maintain a clean front desk area, uphold safety policies, and provide exceptional customer service to enhance the overall guest experience. Keep abreast of hospitality industry developments and participate in required training. This role requires extended periods of standing and walking with some lifting.
Required Qualifications
- high school diploma and/or equivalent work experience
- Prior customer service experience
Desired Qualifications
- high school diploma and/or equivalent work experience preferred
- Prior customer service experience is preferred
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