Guest Service Representative - Hotel Front Desk
On-site · Orlando, Florida, United States
Job Summary
Guest Services Representative/Front Desk Agent at Hilton Garden Inn Orlando International Drive North. Responsible for greeting guests, completing check-in/check-out in the Property Management System, handling cash and credit card transactions, identifying guest needs and providing information about hotel services, responding to guest requests, and taking reservations with updates and cancellations as requested; shifts include 7am–3pm and 3pm–11pm with weekend work; on-site front desk duties with a focus on hospitality and guest satisfaction.
Required Qualifications
- Customer Service experience in a hotel setting preferred
- Hotel front desk experience and knowledge of Hilton brand system is a plus
- High School diploma or equivalent is preferred
- Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred
Desired Qualifications
- Customer Service experience in a hotel setting preferred
- Hotel front desk experience and knowledge of Hilton brand system is a plus
- High School diploma or equivalent is preferred
- Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred
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