Guest Service Representative -Full Time

Greet guests during check-in and handle check-outs while ensuring accurate billing and resolving issues promptly. Manage cash transactions, answer inquiries, take reservations, and promote hotel services to increase occupancy. Operate telephone systems, schedule wake-up calls, and process mail and messages efficiently. Address guest concerns in person and over the phone, maintain the front desk log, and complete shift checklists. Serve as a cashier for market needs and report suspicious activity per safety and security policies. Perform duties requiring lifting up to 50 lbs., standing, and walking for long periods. This role supports Hyatt House Evanston's commitment to world-class hospitality within the Marriott, Hilton, Hyatt, and IHG brand families.