Guest Service Representative

Guest Service Representative at Marriott International responsible for front desk duties: organizing, confirming, processing guest check-ins/check-outs, room reservations, and handling requests and changes. Manage secure payment processing, billing verification, and key activation; provide guests with directions, information on property amenities, services, hours of operation, and local points of interest. Follow up on outstanding requests, run daily reports/logs, complete cashiering and closing procedures, and handle wake-up calls. Maintain confidentiality and professional appearance, communicate clearly, build positive working relationships, comply with quality standards, and be prepared to stand or walk for extended periods while performing duties such as handling cash, payments, and occasional lifting. Demonstrate commitment to equal opportunity and non-discrimination and support hotel security and loss prevention processes.