Guest Service Representative

Process all guest check-ins by confirming reservations, verifying identity, requesting payment, assigning rooms, and issuing keys. Operate the telephone switchboard, respond to guest requests, and run daily arrival/departure reports. Process various payment types, count and secure the bank, and complete end-of-day activities including posting charges and running night audit backups. Print and fold folios for placement under guest rooms. Follow all safety policies, maintain a professional appearance, and assist individuals with disabilities. Stand, sit, or walk for an extended period and lift objects up to 25 pounds. Welcome guests according to company standards and answer telephones with appropriate etiquette.