Guest Service Representative
$31,200–$34,320 year
On-siteWinter Haven, Florida, United States
Job Summary
Provide a seamless check-in process for guests by preparing information in advance, collecting payments, and explaining operational changes. Assist future guests with reservations via phone and email while responding to general inquiries about the Park. Follow procedures for handling currency and perform general administrative functions such as answering phones, emails, copying, and filing. Enforce safety rules in and around the Park, contacting security and law enforcement as needed. Maintain knowledge of park information and the area to answer guest questions and offer local recommendations for services like RV repair shops and grocery stores. Build proficiency with the reservation system and manage cash and light accounting work. Work approximately 24-32 hours each week including weekends.
Required Qualifications
- 1 to 2 years of customer service, hotel or retail experience
- A sense of energy, passion, integrity, honesty, great attendance, and personal responsibility
- Motivation and dedication to serving customers and a job well done
- Able to work with minimal supervision
- Able to manage cash and perform light accounting work
- Able to work approximately 24 -32 hours each week including weekends
- Proficient with email
- Highschool graduate or GED
- Must be within commuting distance to the property
- Must be able to handle conflict
- Must be able to successfully multitask in a fast-paced environment
- Must be able to collaborate with fellow employees and leadership
- Must be a good problem solver
- Must have strong time management skills
- Must be a motivated, get-it-done kind of person
- Must have a people first mindset
- Must have great communication skills
- Must be able to communicate clearly and effectively
- Must be able to treat all guests with kindness, empathy, and respect at all times
- Must be able to provide the best guest experience
- Must be able to provide a seamless check-in process for guests
- Must be able to collect any payments
- Must be able to explain the Park's operational characteristics and changes that may impact the guest experience
- Must be able to assist future guests with reservations via phone and email
- Must be able to respond to general inquiries about the Park
- Must be able to follow procedures for collecting and handling currency
- Must be able to perform general administrative functions such as answering phones, emails, copying, and filing
- Must be able to assist in enforcing all safety rules in and around the Park
- Must be able to contact security and law enforcement as needed
- Must maintain knowledge of general park information and the area
- Must be able to answer guest questions
- Must be able to offer local recommendations for inquiries related to RV repair shops, grocery stores and other services
- Must build a high level of proficiency with the reservation system
- Must have excellent people skills
- Must be highly organized
- Must be able to work in support of the campground successful operation
- Must be able to report to the Property Manager
- Must be able to work closely with maintenance, groundskeeping, and other staff
- Must be able to provide the Park's guest with the most enjoyable experience
- Must pass a thorough background check
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