Guest Service Representative
On-siteLawton, Oklahoma, United States
Job Summary
As a Guest Service Representative at Apache Casino Hotel, you will greet guests, manage check-ins and check-outs, process payments, and provide information about hotel services and events. You will maintain a professional attitude while addressing guest inquiries, managing reservations, and communicating with Housekeeping. This role involves operating multi-line telephone systems, assisting with guest satisfaction calls, and ensuring safety and confidentiality while performing duties. Requirements include a high school diploma or GED, strong customer service skills, and the ability to stand for long periods. Regular attendance and compliance with safety procedures are essential.
Required Qualifications
- High school diploma or GED preferred
- Ability to stand for a minimum eight-hour shift
- Pass a background check and drug-screening test
- Ability to maintain a calm demeanor during stressful situations
Desired Qualifications
- Strong customer service talents
- Skill and ability to perform data entry and work with personal computers and various programs (e.g. database, Microsoft Office, LMS, Bally)
- Excellent communication skills and the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Additional Requirements
- Must pass a background check and drug-screening test
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