GUEST SERVICE REP
On-siteNatchez, Mississippi, United States
Job Summary
Assist guests by creating a positive atmosphere, handling customer concerns, and reporting incidents to the Guest Service Manager. Maintain accurate records, execute transactions, and manage cash/free play throughout shifts. Adhere to company procedures, hygiene standards, and confidentiality protocols while interfacing with various departments. Check guest ratings through the player rating system and promote outstanding customer relations by promoting events and activities. Perform side duties as assigned, including maintaining a clean workstation and assisting with promotions. This role reports directly to the Guest Service Assistant Manager at Saratoga Casino Holdings, LLC, located in Natchez, Mississippi.
Required Qualifications
- High School Diploma or Equivalent
- High School diploma or equivalent
- Able to lift and carry 30 lbs. occasionally
- Able to stand and walk 6-8 hours
- Must be able to stand and walk for up to 6-8 hours
- Must be able to lift up to 50lbs
Desired Qualifications
- Working knowledge of computer player rating system
- Knowledgeable of all activities and amenities of Saratoga Casino
- Interfaces daily with personnel from various departments
- Ability to control and execute accurately all transactions
- Acts with discretion and maintains confidentiality in handling of sensitive information
- Maintain a clean and organized work station and environment
- Assist with promotions and events
- Responsible for accurate handling and procedures of cash/free play throughout shift
- One (1) to three (3) years in Marketing and/or Public Relations
- PC/Computer knowledge
- Excellent verbal and communication skills
- High School Diploma or Equivalent Preferred
- TIPS certification
- One (1) year of bar porter experience
- Responsible for generating a positive and friendly atmosphere with all guests by assisting guests when called upon and generally creating a relationship of goodwill
- Adhere to established company and departmental procedures, guidelines, and policies
- Maintain established company and departmental hygiene and appearance standards through well groomed, neat, and professional manner
- Handles customer concerns and reports all incidents to the Guest Service Manager
- Checks guests ratings through player rating system
- Promotes outstanding customer relations
- Responsible for maintaining accurate records and account maintenance
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