Guest Service Manager
On-siteGilbert, South Carolina, United States
Gilbert, South Carolina, United StatesOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Conduct training needs assessments, coach hosts on show customer service, and manage hiring processes for Guest Service Leaders. Drive measurement-based continuous improvement, maintain training documentation, and process guest orders including cashier functions. Ensure accurate daily cash counts, complete bank deposits, and monitor audits while enforcing asset protection policies. Manage supplies within budget and work with the store manager to create schedules aligned with labor guides. Perform guest service desk functions as needed during peak times.
Required Qualifications
- Strong communication and partnering skills
- Knowledge and application of operations within a retail environment
- Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job
- Knowledge and application of the principles of differentiated learning
- Leadership experience with direct reports
- Ability to read and understand information and direction
- Ability to work well with others
- Ability to lift 25 lbs. occasionally and 15 lbs. constantly
- Must be at least 18 years old
- Ability to stand for extended periods of time
- Demonstrate successful use of math skills
- Ability to work well with computers
- Knowledge of Front End operations
- Ability to work shifts during peak times (such as 10-7) at least 3-4 days per week
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