Guest Service Manager
On-siteChester, South Carolina, United States
Chester, South Carolina, United StatesOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Conduct training needs assessments, coach hosts on show and friendliness, and manage hiring processes including sourcing, interviewing, and onboarding. Deliver on-the-job training programs, maintain measurement plans, and ensure accurate daily cash counts and bank deposits. Process guest orders, perform guest service desk functions, and enforce asset protection policies while monitoring audits. Manage training documentation and partner with store management to optimize schedules and labor guides. Requires ability to stand extended periods, lift 25 lbs occasionally, and work peak shifts 3-4 days per week.
Required Qualifications
- Strong communication and partnering skills
- Knowledge and application of operations within a retail environment
- Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job
- Knowledge and application of the principles of differentiated learning
- Leadership experience with direct reports
- Ability to read and understand information and direction
- Ability to work well with others
- Ability to lift 25 lbs. occasionally and 15 lbs. constantly
- Must be at least 18 years old
- Ability to stand for extended periods of time
- Demonstrate successful use of math skills
- Ability to work well with computers
- Knowledge of Front End operations
- Ability to work shifts during peak times (such as 10-7) at least 3-4 days per week
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