Guest Service Manager
On-siteLondon, England, United Kingdom
London, England, United KingdomOn-siteFull Time
Full Time
Job Summary
Ensure seamless check-in/check-out procedures, resolve guest concerns to build loyalty, and lead Duty Manager shifts while coordinating cross-departmental operations. Oversee team performance through regular coaching, manage inventory and stock levels, and uphold safety protocols during emergency procedures. Act as the primary point of contact for escalations, monitor feedback to drive improvements, and support on-duty tasks including breakfast setup. Motivate staff to meet upselling targets and embody the HIEX brand style with personalized guest engagement.
Required Qualifications
- Experience in a manager role preferably in hospitality
- Willing to work a 6 month fixed contract
- Strong communication skills
- Sharp attention to detail
- A problem-solver who can think on their feet
- Team spirit
- High energy and adaptability
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.