Guest Service Manager
On-site · Manchester, England, United Kingdom
Job Summary
Guest Service Manager at Hampton by Hilton Manchester Northern Quarter. Lead the front desk team to deliver a welcoming, guest-focused experience and ensure smooth operations from check-in to check-out. Responsibilities include guiding and training front desk agents, handling guest inquiries and special requests, coordinating with housekeeping and maintenance to manage room availability, overseeing reservations and billing accuracy, and assisting with shift planning to maintain a polished front desk environment. Skills emphasized: exceptional communication, problem-solving, organization, teamwork, and the ability to make quick, confident decisions in a fast-paced, guest-facing setting.
Required Qualifications
- A people-person with front desk or guest services experience
- leadership skills or experience preferred
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