Guest Service Manager
$55,000–$65,000 year
On-siteRevere, Massachusetts, United States
Job Summary
Monitor reservations, set aggressive pars, and execute sales-building events to drive growth. Host daily pre-meal seminars, conduct anonymous phone audits, and coach staff on F&B knowledge to maintain MMG standards. Manage supply costs within budget, analyze P&L statements, and adjust hourly schedules based on volume projections. Ensure compliance with company policy while creating venue-specific contests and maintaining local business relationships. Work an average of 45-55 hours per week including weekends and holidays. Requires previous restaurant management experience and extensive food and beverage knowledge.
Required Qualifications
- Previous experience as a Restaurant Manager
- Extensive food and beverage knowledge
- Ability to remember and recall ingredients and dishes to inform customers and wait staff
- Great leadership skills
- Demonstrated ability to lead a team
- Must be able to work an average of 45-55 hours per week
- Must be available for weekends and Holidays
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