Guest Service Manager
On-site · Balearic Islands, Spain
Job Summary
Guest Service Manager role overseeing property operations as the on-duty manager at a luxury Ibiza hotel. Responsibilities include representing property management in guest-related situations, directing guests within the lobby, acting as Guest Relations Manager, handling service issue tracking, leading guest services teams, managing day-to-day operations, handling complaints and disputes, maintaining relationships across departments, monitoring budgets and payroll, implementing customer recognition/service programs, and conducting training and performance development. The role emphasizes delivering exceptional hospitality, coaching staff, ensuring guest satisfaction, and upholding SOPs/LSOPS, with duties spanning front desk, guest services, and overall property operations.
Required Qualifications
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
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