Guest Service Manager (Lille)
On-siteLille, Hauts-de-France, France
Job Summary
Support daily museum operations by forecasting and scheduling staff based on sales trends, managing timecards, and overseeing FOH and retail inventory. Assist the General Manager with strategic plans, training new staff, and executing special events, field trips, and influencer visits. Reinforce policies on the floor, conduct preventative maintenance checks, and act as delegated authority during the General Manager's absence. Model high guest experience standards while representing the museum professionally for community partnerships. Requires weekend and holiday work with a minimum of five years in entertainment leadership.
Required Qualifications
- Bachelor's Degree preferred or equivalent experience
- Minimum 5 years of working experience in the same or similar job with the same or similar key responsibilities
- Proven experience in a leadership role within the entertainment industry
- Strong financial management skills with experience in budgeting and P&L responsibility
- Ability to produce accurate results, analyze workflow, and set priorities to meet deadlines with minimal supervision
- Exceptional communication and interpersonal skills
- Demonstrated ability to lead and inspire a diverse team
- Knowledge of current best practices within the entertainment environment
- Understanding of marketing, sales, and visitor engagement strategies
- Self-starter who is organized, detail-oriented, adaptable, responsive, and self-motivated
- Advanced proficiency in Microsoft Word programs (Word, Excel, PowerPoint)
- Active use of the English language in daily communication
- Schedule requires weekend and holiday work
- Willingness to perform the most effective role
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