Guest Service Manager - Hilton Garden Inn GR
$47,840–$47,840 year
On-siteGrand Rapids, Michigan, United States
Job Summary
Manage guest service operations by providing strong sales techniques, enforcing brand standards, and ensuring 100% guest satisfaction through problem-solving and service recovery. Schedule staff based on hotel occupancies, rotate Manager on Duty shifts, and hire, train, and evaluate Guest Service Representatives while monitoring inventory and conducting daily property walk-arounds. Lead team members in prospecting new business, taking deposits, and providing tours that highlight amenities. Handle guest requests, respond to feedback, and address safety and security issues by reporting problems to the appropriate department.
Required Qualifications
- High school diploma or equivalent related experience
- One year of Guest Service Representative experience
- CPR Training
- TIPs certified
- Ability to interpret/extract information and/or perform arithmetic functions
- Good communication skills
- Regular and recurrent attendance records
- Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments
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