Guest Service Manager
On-siteEl Paso, Texas, United States
Job Summary
Manage front desk operations according to brand and sustainability standards, ensuring a guest-friendly atmosphere and effective supervision of associates. Interview, select, train, schedule, coach, and support staff while evaluating job performance and recommending personnel actions. Review occupancy, payroll, and guest service score reports to monitor activities and drive improvements. Interpret company policies, prepare work schedules, and analyze departmental financial activities for budget planning. Follow HHM's EarthView sustainability guidelines, adhere to OSHA standards, and perform other duties as requested by management. Requires standing for extended periods, lifting up to 25 pounds, and availability for holidays and weekends. Part of the Echelon Luxury & Lifestyle division of HHM Hotels.
Required Qualifications
- Previous front desk experience
- Equivalent training
- High School diploma or equivalent
Desired Qualifications
- High School diploma or equivalent preferred
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