Guest Service Manager - Dallas, TX
On-siteDallas, Texas, United States
Dallas, Texas, United StatesOn-siteFull TimeSenior LevelLarge
Full TimeSenior LevelLarge
Job Summary
Manage daily valet operations at assigned locations by overseeing staff scheduling, conducting site visits to resolve issues, and performing valet duties when needed. Serve as the primary client contact to foster partnerships, monitor revenue and payroll for cost control, and lead recruitment and training of hourly associates. Provide regular operational reports to management, coordinate emergency communications via personal devices, and maintain equipment to uphold service standards. Work flexible hours during financial close periods and occasional travel for audits or corporate meetings.
Required Qualifications
- A high school diploma or GED
- At least three years of supervisory experience in parking, hospitality, or a similar customer service field
- A valid driver's license
- Reliable transportation
- An acceptable motor vehicle record with no more than three moving violations within a three-year period
- The ability to pass and maintain a clean background check
- The ability to work flexible hours when needed, particularly during financial close periods
- Occasional travel for financial reviews, audits, or corporate meetings
Desired Qualifications
- Additional training or certifications in leadership or business management
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