Guest Service Manager (Bordeaux)
On-siteBordeaux, Nouvelle-Aquitaine, France
Job Summary
Forecast museum staffing based on sales trends, create weekly schedules, and manage timecard corrections while overseeing FOH and retail inventory counts. Assist the General Manager with strategic operational plans, implement training procedures for new staff, and reinforce museum policies on the floor. Represent the museum professionally during events, field trips, and influencer visits, serving as delegated authority when the GM is absent. Monitor maintenance levels and assist with supply ordering to maintain optimal stock trends. Requires weekend and holiday work; Bachelor's degree preferred with five years of leadership experience in the entertainment industry.
Required Qualifications
- Bachelor's Degree preferred or equivalent experience
- Minimum 5 years of working experience in the same or similar job with the same or similar key responsibilities
- Proven experience in a leadership role within the entertainment industry
- Strong financial management skills with experience in budgeting and P&L responsibility
- Ability to produce accurate results, analyze workflow, and set priorities to meet deadlines with minimal supervision
- Exceptional communication and interpersonal skills
- Demonstrated ability to lead and inspire a diverse team
- Knowledge of current best practices within the entertainment environment
- Understanding of marketing, sales, and visitor engagement strategies
- Self-starter who is organized, detail-oriented, adaptable, responsive, and self-motivated
- Advanced proficiency in Microsoft Word programs (Word, Excel, PowerPoint)
- Active use of the English language in daily communication
- Schedule requires weekend and holiday work
- Willingness to perform the most effective role
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