Guest Service Leader PT
On-siteApex, North Carolina, United States
Job Summary
Ensure every guest receives the fastest and most pleasant checkout experience by consistently executing Lowes Foods' Guest Service Standards and Policies. Maintain front end standards by managing guest traffic flow, blocking unused lanes, and keeping the area clean and clutter-free. Handle guest requests, refunds, overrides, and check approvals promptly while monitoring asset protection and shrink control. Train cashiers on call-up lists and provide constant on-the-job feedback to hosts not meeting performance standards. Process guest orders, including performing as a cashier or guest service clerk, and model positive speech, manner, dress, and hygiene. Work with the Store Manager to align schedules with labor guides and enforce all established front end policies.
Required Qualifications
- Friendly, outgoing personality
- Ability to work well with others
- Ability to lift 25 lbs. occasionally and 15 lbs. constantly
- Ability to read and understand information and direction
- Knowledge of front end operations
- Ability to supervise people including training and development
- Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job
- Effective communication and guest service skills
- Ability to stand for extended periods of time
- Demonstrate successful use of math skills
- Ability to work well with computers
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