Guest Service Leader PT
On-siteLyman, South Carolina, United States
Job Summary
Supervise and ensure every guest receives a fast, pleasant checkout experience by consistently executing Lowes Foods' Guest Service Standards and Policies. Maintain front end standards by managing guest traffic flow, blocking unused lanes, and keeping the area clean and clutter-free. Train cashiers on call-up lists, provide on-the-job feedback to hosts, and address performance gaps immediately. Handle guest requests, refunds, overrides, and check approvals promptly while monitoring asset protection and shrink control. Process guest orders including acting as a cashier or guest service clerk. Work with the Store Manager to align schedules with labor guides and ensure no noticeable wait times occur.
Required Qualifications
- Friendly, outgoing personality
- Ability to work well with others
- Ability to lift 25 lbs. occasionally and 15 lbs. constantly
- Ability to read and understand information and direction
- Knowledge of front end operations
- Ability to supervise people including training and development
- Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job
- Effective communication and guest service skills
- Ability to stand for extended periods of time
- Demonstrate successful use of math skills
- Ability to work well with computers
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