Guest Service Leader PT (early mornings AND late nights)
On-siteOld Point Station, South Carolina, United States
Job Summary
Supervise front-end operations by enforcing the No Noticeable Wait Policy, managing guest traffic flow, and ensuring registers remain clean and clutter-free. Handle guest requests, refunds, and check approvals professionally while training hosts to meet service standards and call-up lists. Monitor asset protection and shrink control policies, block unused lanes, and maintain a positive role model presence regarding speech, manner, and hygiene. Process guest orders as a cashier or clerk when needed, provide constant on-the-job feedback to maintain service levels, and report performance issues to management. Work early mornings and late nights with a schedule designed to meet labor guides.
Required Qualifications
- Friendly, outgoing personality
- Ability to work well with others
- Ability to lift 25 lbs. occasionally and 15 lbs. constantly
- Ability to read and understand information and direction
- Knowledge of front end operations
- Ability to supervise people including training and development
- Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job
- Effective communication and guest service skills
- Ability to stand for extended periods of time
- Demonstrate successful use of math skills
- Ability to work well with computers
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.