Guest Service Lead
$1,040,000–$1,040,000 year
On-siteRaleigh, North Carolina, United States
Raleigh, North Carolina, United StatesOn-siteFull Time$1,040,000–$1,040,000 yearSenior LevelEnterprise
Full TimeSenior LevelEnterprise
Job Summary
Monitor labor schedules to meet productivity and budget goals while executing cash office procedures and managing keys and the safe. Act as a resource for team members, providing guidance in the manager's absence and coaching staff to model "Impeccable Hospitality." Implement merchandising strategies to maximize sales, analyze department financial metrics, and resolve guest concerns promptly. Collaborate with fellow department leaders to drive overall store success. This role reports to the Guest Service Department Manager and requires flexibility for weekends, days, evenings, and holidays.
Required Qualifications
- 1+ years of progressive management experience in supermarkets, retail, restaurants, hotels, or general business
- Strong leadership skills with the ability to motivate and develop high-performing teams
- Proven ability to deliver an exceptional guest experience while achieving performance goals
- Excellent communication, problem-solving, and conflict resolution skills
- Ability to work a flexible schedule, including evenings, weekends, and holidays as needed
- Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite
- Must be 21 years of age or older
- Repetitive hand/arm movements, grasping, bending, reaching, ability to lift, push, or pull up to 50 pounds by oneself, and exposure to extreme temperatures
- Ability to use tools and equipment: knives, ladders, stepstools, box cutters, pallet jacks, and other equipment
- Required to spend long periods of time on their feet and stand or walk without a break (for up to 4 hours or as required by law)
- Required to wear an approved hat, hair net, and/or beard guard, and personal protective equipment
- This position requires the willingness to work a flexible schedule, including weekends, days, evenings, and holidays
Desired Qualifications
- Associate's degree in business, retail management, or related field; or equivalent experience
- Experience in grocery, fresh food retail, hospitality, or high-volume specialty retail environment
- Knowledge of inventory management systems and financial reporting
- Bilingual skills a plus
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