Guest Service Host
On-siteMcHenry, Illinois, United States
Job Summary
Provide exceptional customer service by actively listening to guests, anticipating their needs, and promoting marketing initiatives. Maintain store operations independently during shifts by cleaning and sanitizing all areas, managing financial transactions, and ensuring compliance with state and local regulations. Prohibit underage patrons from purchasing alcohol or gambling by verifying IDs, while responsibly managing cash drawers and daily deposits. Prepare and serve food and beverage items, sample products for guests, and record cooler temperatures. Collaborate with employees and managers to uphold a positive environment, report safety hazards, and complete required certification courses within 30 days of hire.
Required Qualifications
- Must be 21 years of age
- Must have a reliable form of transportation
- Able to use a touch-sensitive POS system
- Being able to bend, reach, lift and/or carry 15 pounds
- Knowledge of the service environment
- Strong interpersonal skills and the ability to work as part of a team
- Act with integrity and honesty in all work-related duties
- Maintain the operations of the store independently during each scheduled shift
- Maintain a positive work environment for employees, guests, and vendors
- Uphold state, local, and company standards, regulations, and site inspections
- Collaborate with fellow employees and managers
- Be knowledgeable of vgt machines, games, and features, and how to resolve machine issues
- Anticipate customer needs by actively listening and offering tailored solutions
- Enthusiastically promote marketing initiatives consistently to every guest
- Accurately document guest activity and records
- Maintain the highest standard of cleanliness and sanitation
- Clean and sanitize café and gaming areas, restrooms, kitchen spaces, and common areas maintaining a tidy appearance
- Empty trash bins and ensure proper disposal of waste
- Perform deep cleaning tasks, as needed
- Effectively communicate business needs including but not limited to issues such as guest feedback, broken equipment, and/or low product inventory
- Responsibly manage financial transactions including cash drawer, sales, daily deposits, and tips
- Prohibit underage patrons from purchasing alcohol or gambling by ID'ing every guest, every time
- Actively support liquor, gaming, health, and other regulatory inspectors to ensure compliance and maintain strong professional relationships
- Prepare and serve food and beverage items, ensuring consistent food quality and standards
- Sample food items for guests throughout shift
- Record cooler and freezer temperatures each shift
- Successfully complete certification courses within 30 days of hire
- Basset, Allergen, sexual harassment, and Illinois Food Manager
- Providing a safe environment for staff, guests, and vendors
- Locking doors and setting alarms
- Reporting safety hazards or concerns such as torn carpet or defective furniture
- Maintains regular and consistent attendance and punctuality
- Attend meetings and trainings as required by management
Desired Qualifications
- Previous customer service experience is preferred
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