Guest Service Guide
$36,400–$37,128 year
On-siteStockbridge, Georgia, United States or Stockbridge, Massachusetts, United States
Job Summary
Coordinate guest arrivals, departures, and current stays by completing check-in processes, updating systems, and providing resources regarding facilities and program schedules. Respond to inquiries and concerns during the guest's stay, researching issues and facilitating resolutions with appropriate staff. Process payments accurately, book and manage reservations including Healing Arts appointments, and maintain financial records with 100% compliance. Greet guests warmly, answer phone and in-person inquiries about onsite programming, and ensure the work area remains clean, safe, and fully stocked. Work opening or closing shifts, weekends, and holidays while adhering to all Guest Services policies and procedures.
Required Qualifications
- High School education or equivalent
- Proficient with Microsoft Office, specifically Outlook, Excel, and Word
- Ability to lift up to 50lbs
- Math and money handling skills
- Must be available to work either an opening or closing shift, weekends, and some holidays
Desired Qualifications
- Previous customer services skills
- Strong active listening skills on phones and in person for long periods of time
- Problem solving while having the ability to stay calm in a fast-paced environment
- Demonstrates commitment to valuing equity, diversity and contributing to an inclusive environment
- Possesses strong core ethics, integrity, and values consistent with Kripalu's organizational principles
- Builds effective relationships, identifies internal and external customer expectations, sees issues from their point of view; offers practical, mutually beneficial recommendations, solutions, and ideas
- Willingness and ability to be agile in work, supporting across own department as well as across the organization as needed
- Demonstrates the knowledge and abilities necessary to perform required job elements to established standards, remaining current regarding development and trends in areas of expertise
- Embraces experiences as learning opportunities
- Accepts responsibility for personal and professional learning and growth
- Models the values of Kripalu including service, presence, inquiry, compassion, practice, and integrity
- The ideal candidate should be a positive, compassionate, and informative person who communicates effectively with others and strives to create positive experiences for guests during their stay at Kripalu
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