Guest Service Desk Clerk
On-siteBaraboo, Wisconsin, United States
Job Summary
Respond promptly to guest inquiries, offer product and service information, and resolve complaints in a friendly, professional manner via in-person, phone, or electronic channels. Accurately and efficiently process transactions, maintain cash and media at the Service Counter, and manage cashier tills distribution while handling additional services like DMV, Lottery, and ticket sales. Assist guests with refunds, exchanges, and offers by recording inquiry details and directing unresolved issues to appropriate resources. Ensure all quality standards are met, including quantity expectations at 100% by 10 am and 5 pm, while distributing cashier tills and partnering with cashiers to meet associate and guest needs. Maintain regular, timely attendance in compliance with the work schedule and provide adequate notice for occasional absences.
Required Qualifications
- Minimum availability must include 16 hours a week with a minimum of 8 hours per day during available days
- Ability to stand in place for long periods of time
- Walk in the store
- Bend, stoop and kneel regularly
- Fine finger and broad manual dexterity
- Eye-hand-foot coordination
- Physical ability to stand for extended periods
- Ability to move and handle boxes of merchandise and fixtures throughout the store
- Ability to lift
- Ability to work varied hours/days, including nights, weekends, and holidays, as needed
Desired Qualifications
- A genuine interest in helping and engaging with guests
- Strong interpersonal and guest service skills
- The ability to process information accurately through the register system
- A good sense of prioritizing multiple tasks
- Ability to communicate effectively with both guests and associates
- Strong communication and collaboration skills
- Interest in supporting your team's success
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