Guest Service Desk Clerk
On-siteOnalaska, Wisconsin, United States
Job Summary
Respond promptly to guest inquiries, offer product information, and resolve complaints in a friendly, professional manner across in-person, phone, and electronic channels. Accurately process transactions, maintain cash and media at the Service Counter, and manage tasks including cashier till distribution, DMV, Lottery, and ticket sales. Assist guests with refunds, exchanges, and offers while recording inquiry details and directing unresolved issues to appropriate resources. Ensure all quality standards are met, including quantity expectations at 100% by 10 am and 5 pm. Distribute cashier tills and partner with cashiers throughout the day to meet associate and guest needs. Maintain regular, timely attendance in compliance with the work schedule and provide adequate notice for occasional absences. Perform other duties as assigned.
Required Qualifications
- 18+ is required
- Minimum availability must include 16 hours a week with a minimum of 8 hours per day during available days
- Ability to stand in place for long periods of time
- Ability to walk in the store
- Ability to bend, stoop and kneel regularly
- Fine finger and broad manual dexterity
- Eye-hand-foot coordination
- Physical ability to stand for extended periods
- Ability to move and handle boxes of merchandise and fixtures throughout the store
- Ability to lift
- Ability to work varied hours/days, including nights, weekends, and holidays, as needed
Desired Qualifications
- A genuine interest in helping and engaging with guests
- Strong interpersonal and guest service skills
- The ability to process information accurately through the register system
- A good sense of prioritizing multiple tasks
- Ability to communicate effectively with both guests and associates
- Operate all necessary equipment
- Strong communication and collaboration skills
- An interest in supporting your team's success
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