Guest Service Attendant

Greet guests warmly and professionally upon arrival and departure, managing check-in and check-out procedures accurately and efficiently. Respond promptly to inquiries, requests, complaints, and concerns while providing information about amenities, local attractions, and dining options. Promote Hilton Honors memberships and assist with enrollment. Manage room assignments based on preferences and availability, handling cash and credit card transactions using the property management system. Maintain the lobby and coordinate with housekeeping and maintenance to ensure room readiness. Uphold brand standards, follow safety and security policies, and handle confidential guest information with discretion. Assist with night audit procedures and shift reports as needed. Requires high school diploma, previous front desk experience preferred, and flexible availability including evenings, weekends, and holidays.